We want you to be completely happy with your order. If something isn't right, we'll do our best to resolve it quickly. Please read our policy carefully before raising a return request.
You have 14 days from the date of delivery to request a return. After this period, we are unable to accept return requests.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging where applicable.
The following items cannot be returned or refunded:
Please note: The vast majority of our products are made to order and personalised. Please check your personalisation details carefully before placing your order, as we cannot accept returns on custom items once production has begun.
The customer is responsible for return postage costs, unless the item arrived damaged, defective, or was the wrong item entirely — in which case we will cover reasonable return postage.
We recommend using a tracked service for returns, as we cannot be held responsible for items lost in transit back to us.
Once we receive and inspect the returned item, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–10 business days.
Refunds are processed via Stripe to the original card or payment method used at checkout. We do not offer store credit or alternative refund methods.
If your item arrived damaged or you received the wrong item, please raise a dispute within 14 days of delivery. You will need to provide photographic evidence of the damage or incorrect item.
We take quality seriously and will always aim to resolve these situations quickly — either with a replacement or a full refund.
Use our dispute form to report a problem. We review every case personally and aim to resolve within 48 hours.
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